Hilton Royale Palms - Myrtle Beach, South Carolina

Thea Pasley

We booked a two bed condominium here last minute for a family getaway and will definitely be back. The hotel was pretty big as it’s right beside the main hilton hotel and I think they said an embassy suites () But you have access to both hotels using their shuttle service. The location was perfect as it was on the quieter side of myrtle and the walk to the beach was pretty & quick. Lots of restaurants around the property and off. I thought everything from the room to the landscaping & up keeping of the lobby was well maintained. We had to contact the front desk twice - once we needed a pack and play and another time we had an issue with the TV. We went to the front desk and maintenance was there by the time we made it back to our room. Very attentive and great service. We definitely want to go back and explore more of the hotel since we had only booked it for one night.

Andrew Jezick

Not my favorite spot. The good, the bad and the ugly....
The good: the rooms are large, they have fantastic views and the Hilton amenities like the water park are fantastic. Also a spectacular location, close to a lot of dining and shopping.
The bad: had to change rooms at 7:30pm because our refrigerator wasn't working. Was told a bellman would be up to help, but my wife went down to get the keys and get help.
The ugly: Absolutely outdated room... old carpet, ugly pics on the wall, lumpy bouncy beds. We had multiple issues with broken lamps and broken kitchen amenities. Called the next morning and was told someone would come up, but no one came.... paid a lot of money for amenities that we couldn't use due to the tropical storm as well with no offer of compensation.... my vacation money will be spent up the road moving forward... could be a really nice spot if they invest money in it.

Xavier Glenn

Room Condition: The room I was assigned was significantly different from the pictures shown online. The decor appeared very dated, which was not what I expected based on your hotel's modern presentation.
Furniture and Cleanliness: The mattress was lumpy and uncomfortable, which led to a restless night's sleep. Moreover, the couch and living room furniture were visibly dirty, which was quite off-putting. The bathrooms were not maintained to a satisfactory level, with noticeable patches of dirt around the floorboards and showers.
Customer Service: I attempted to address these issues during my stay by contacting the front desk. Unfortunately, the staff promised to get back to me but failed to do so. Additionally, when I brought this up again during checkout, the receptionist was unapologetic and seemed indifferent to my concerns.

Emma Rogers

At first I was skeptical because of the reviews. My boyfriend’s brother booked this family vacation for us. I was skeptical because of the reviews of the bedbugs, roaches, power, and towels. Upon arrival the lobby was beautiful. The room we stayed out was spacious and clean. I did bring a UV light and didn’t see any bugs or roaches. It could have been a bit cleaner but was better than expected. I over packed because I wasn’t sure if the washer/dryer was going to work but it does and it’s great that we had it in our room. The kitchen is spacious and has lots of room. The dining room table and living room was also spacious. My BIL said the pull out bed was great and not springy. The queen bed room room was a bit softer mattress. It does have a nice walk in closet and drawers. The master is huge. Has a walk in closet, the bathroom was gorgeous and the balcony. I like how they are connected to the other Hilton property’s and have a shuttle to take you around. It’s nice to have the pools and beach right here. Because of the tropical storm, they have been keeping us updated and safe. Immediate my doubts eased.

Heather S.

Had an issue with our room but it was fixed in a timely manner and the staff was very nice! The hotel bar was great, parking was easy and our room was good/ clean. Beach was a minute or two walk away. Great value for location and everything overall.

Shaun Diehl

Guys trip. 19th Floor of The Royal Palms Ocean Front. Absolutely loved our stay, view was incredible, super clean, spacious and wonderfully decorated. It was an amazing trip and would definitely come back. All around, everything was superb from check in to check out. Wet Whistle pool bar, wish they had a few more food options at the bar.

Julie Hale

Pros:
Location is fabulous, the resort area has a ton of amenities, you get full use of the Kingston Plantation property, our condo was clean, great ocean view.

Cons:
The condo we stayed in (1702) was beyond dated. I don’t think anything in it has been updated since the early ‘90s. We spent most of our time on the balcony because the furniture inside was so awful (old, stained, uncomfortable). We were very disappointed.

I would recommend staying at Kingston Plantation, the Embassy or the Hilton. I would never stay at Royale Palms again.

Lori Honeycutt

Stayed in a three-bedroom condominium. It was spacious, great kitchen and great views. It had three swimming pools that you can use, including a baby pool and great access to the beach. The beach was clean, with rentals and was wonderful! Also, the condominium was part of the Hilton and there was the Hilton hotel there. They also had an outdoor bar and restaurant by the pools. Will definitely be staying at this place again.